Returns policy

Hassle-free returns policy

We are happy to refund or exchange any product returned within 14 calendar days of receiving the purchase, as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required.

To start a return, you can contact us at

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note any postage incurred by returning the item(s) to us will not be refunded.


Providing the item qualifies for a refund then this will be issued to the source of the original payment. Please note that when returning an item to Però Baby Care, we will confirm whether or not the item qualifies for a refund. For payments funded with a Debit/Credit card, the refund will be issued back to the same card.

Refunds are in the same currency as the original payment.

Whilst Però Baby Care will issue the refund as soon as possible, refunds can take up to 30 days depending on the bank or form of payment.